Support

1. Sign-Up and Verification

• Confirm that the email address is correct and check spam or junk folders.
• If a verification code expired, request a new code from the verification screen.
• If too many emails were requested in a short period, wait a few minutes and try again.

2. Restore Purchases

• Never email an App Store receipt, Google Play purchase token, store password, verification code, or payment-card information.
• Account recovery is reviewed before Premium can be restored; an active store subscription alone does not automatically prove ownership of a different app account.

1. Stay signed in to the Habit Rhythm AI account that should receive Premium.
2. Open the Premium screen and choose Restore Purchases while using the same Apple ID or Google account used for the original purchase.
3. If you deleted a previous Habit Rhythm AI account and restoration says the subscription belongs to that deleted account, keep the current account signed in and email support.aikoc@gmail.com with the signed-in account email and purchase platform (Apple or Google).
4. After support confirms that the account recovery is approved, choose Restore Purchases again.

3. Premium Access and AI Limits

• Premium access is associated with the account and purchase platform.
• AI usage limits are tracked per signed-in account rather than per device.
• External AI providers use their own billing, limits, policies, and availability.

4. Account Deletion

Request deletion through Profile → Settings → Request Account Deletion. A 7-day pending deletion period applies.

Deleting the account does not cancel an Apple App Store or Google Play subscription and does not reset previously exhausted free-tier access.

5. Notifications

• Allow notifications for Habit Rhythm AI in your device settings.
• Check whether Focus, Do Not Disturb, or battery restrictions are blocking alerts.
• Reopen the app after changing permissions so schedules can refresh.

6. Health Data

• Check Apple Health or Health Connect permissions for Habit Rhythm AI.
• Confirm that the relevant step, workout, or sleep data exists in the health app.
• Reopen Habit Rhythm AI and allow it to refresh.

7. Contact Support

Email support.aikoc@gmail.com and include your signed-in Habit Rhythm AI account email, purchase platform, device model, operating-system version, app version, a short description, and screenshots when relevant.

Do not send store credentials, purchase tokens, receipts, verification codes, or payment-card information.